Terms and conditions.
Definitions and Interpretation
“The Company”, “We”, “Us” refers to the Wye Valley Bunkhouse.
“The Customer”, “You” refers to the paying customer for the services, accommodation or activities provided by The Company.
Booking
Advanced booking is required. You will need to check availability of dates and make a provisional booking via the Wye Valley Bunkhouse website or by email. The booking will then only be confirmed on receipt of the deposit.
Payment
A deposit of 20% of the total fee is required to confirm an accommodation booking. The balance of the total fee is then required 42 days before the arrival date. For bookings made less than one calendar month before the arrival date the full payment is required on booking.
There will be an additional £500 damage deposit taken when the balance is due. This will be refunded 72hr post stay provided there are no issues.
The damage deposit includes:
– Excess cleaning (over 8hrs)
– Unreasonable levels of noise
– Anti social behaviour
– Illegal substances found will incur a charge
– Breakages
Conditions Of Use
Wye Valley bunkhouse operates a Silent Night policy, to ensure that everybody enjoys their stay, noise levels must be kept to a minimum after 11pm, that includes electronic music. Please be aware that noise travels when sitting outside & be considerate towards our neighbours. Excessive noise or drunken behaviour will not be tolerated & will result in you being asked to leave immediately. No refunds will be given.
No Parties.
There is a strict NO SMOKING POLICY inside the accommodation, and anyone smoking on the site is responsible for disposing of the cigarette butts in a bin and not littering.
We expect the bunkhouse to be left in a respectable state after your stay, similar to the condition on your arrival.
No use of naked flames and candles for safety reasons.
No pets allowed during your stay.
Children under 18 years old must be kept under close adult supervision at all times while in the premises.
The accommodation must be kept clean and tidy. Cleaning materials are provided on request. On departure the accommodation must left in the same condition as you arrived.
Any damage or breakages must be reported during your stay and any damage or breakages will be deducted from the damage deposit.
We reserve the right to inspect the premises at any time prior to departure.
Bookings commence at 4:00pm on the arrival day and should be vacated by 10:00am on the departure day.
Amendments
If you wish to amend your booking or change your dates, we will do our best to accommodate this, but this may not always be possible.
Liability
We accept no liability for death or injury to any persons in the buildings or on the Wye Valley Bunkhouse site, nor for loss or damage to personal property or equipment, including vehicles. Nor do we accept responsibility for loss or expense incurred due to delays or changes in travel services, or due to sickness, pandemic (e.g. Covid-19 or similar), or because of the weather, or for any other reason.
Within the Wye Valley Bunkhouse there is a spiral slide, wood burner and kitchen oven, If you choose to use any of these, you are doing so at your own risk and we do not accept liability for death, accident or injury. Please assess your own risk prior to use.
Guest Conduct
Guests undertake to behave in a proper, appropriate and legal manner with due respect to the owner, the property, other guests and their property. Guests are not allowed to bring on-site any of the following: fire arms, hunting equipment, fireworks, Chinese lanterns or drones, If any guest behaves inappropriately, improperly or illegally, or if we receive a complaint, Wye Valley Bunkhouse reserves the right to ask the guest and their party to leave the site immediately. Any refund will be at the discretion of the management and Wye Valley Bunkhouse will be the final judge of any of the above.
Insurance
In your own interest you are strongly recommended to take out adequate insurance cover against personal accident or injury, loss and breakage of personal property and equipment, and any cancellations.
Cancellations
Cancellations and Changes to Confirmed Bookings by the Customer
Accommodation booking is subject to the following cancellation terms:
20% deposit to book – non-refundable. Full booking balance must be paid 42 days before arrival.
Payments can be made by BACS, VISA and MASTERCARD.
If a booking is cancelled less than 30 days before arrival then a charge equal to the full booking amount will be made.
If a booking is cancelled less than 60 days before arrival then a charge equal to 50% of the stay will be made.
If the booking is cancelled 60 or more days before arrival then a charge equal to 5% of the stay will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
If the Customer wishes to cancel, the Customer must provide the Company a written notice of cancellation. Cancellation shall be effective, final and binding on the Cancellation Date. Any notice of cancellation received out of the hours of 9.00am and 5.00pm shall be deemed made on the next Working Day.
Cancellation by Us / The Company
The Company may cancel the Booking:
If the booking might prejudice the reputation of the Company;
If the Company becomes aware of any deterioration in the Customer’s financial situation such that the Company reasonably considers the Customer may not be able to fulfil its material obligations under the Agreement; or
If the Customer fails to pay any sum when due.
The Company reserves the right to cancel a booking due to adverse weather conditions or any other circumstances beyond the Company’s control as set out below.
The Company shall have no liability to the Customer if it is prevented from or delayed in performing its obligations and carrying on its business directly or indirectly by any acts, events, omissions or accidents beyond its reasonable control, including but not limited to, act of God, war, invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, epidemic or pandemic (including Covid-19 or similar), quarantine restrictions, strikes, lock-downs or other industrial disputes (whether involving the workforce of the Centres or any other party), failure of a utility service or transport network, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, unusually severe weather or energy supply disruption or default of suppliers or subcontractors.
In the event that Company cancels a booking in accordance with one or more of the above, the Company may propose a transfer to an alternative date acceptable to the Customer, partial refund or substitute alternative activities. Any refund would not include the non-refundable initial deposit.
The Customer should take out adequate insurance to cover the risk of cancellation and curtailment.
